Privacy Policy

We only collect the information we need to provide our services. This includes:

• Contact and request details you submit through our forms — your name, dental office or practice name, email address, phone number, service preferences, requested dates, and any notes you add.
• Text messaging consent — whether you have opted in to receive text messages, and your related opt-in and opt-out choices.
• Message and appointment records — the content and status of messages we exchange with you and the details of your appointments or orders, so we can coordinate and complete your service.
• Basic technical information your browser sends automatically when you visit the site, such as your device type and general usage needed to load pages securely.

We do not use advertising trackers, and we do not knowingly collect information from anyone under 18. Our website is intended for dental professionals and their offices.

We use the information above only to run our business and serve you, specifically to:

• Respond to your requests and schedule, confirm, or coordinate appointments and orders.
• Send you service-related messages by phone, email, or text about your specific request.
• Prepare and send invoices and process payment for services you request.
• Keep records of the services we provide and improve the reliability of our website.
• Comply with our legal obligations and protect against fraud or misuse.

If you check the consent box on our scheduling form and provide a mobile number, you agree to receive text messages from On-Point Instrument Sharpening related to your request. These are conversational, service-related messages — for example, confirming an appointment or shipping window, coordinating drop-off or return of your instruments, and answering questions about your order. We do not send marketing or promotional text messages.

• Message frequency varies based on your request and our conversation with you.
• Message and data rates may apply, depending on your mobile carrier and plan.
• To opt out, reply STOP to any of our text messages at any time. You will receive a confirmation and we will not send you further texts unless you opt in again.
• For help, reply HELP to any message, or contact us at (724) 689-3600 or onpointinstrumentsharpening@gmail.com.
• Carriers are not liable for delayed or undelivered messages.

Mobile phone numbers and text messaging consent are never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. This includes text messaging originator opt-in data and consent; that information is not shared with any third parties.

We do not sell your personal information. We share it only in the limited ways needed to operate our business:

• Service providers that operate our website and systems on our behalf — such as website and database hosting, text message delivery, email delivery, and payment processing. These providers may only use your information to perform services for us.
• Legal and safety reasons — when required by law, to respond to lawful requests, or to protect our rights, property, or safety and that of others.

As noted above, text messaging opt-in data and consent are never shared with third parties for marketing purposes.

We keep your information only for as long as needed to provide our services, maintain business and tax records, and meet our legal obligations. When it is no longer needed, we delete or de-identify it.

We use reasonable administrative and technical safeguards to protect your information, including encrypted connections and access controls on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

• You can opt out of text messages at any time by replying STOP.
• You can ask us to access, correct, or delete the personal information we hold about you by contacting us at onpointinstrumentsharpening@gmail.com.
• You can choose not to provide certain information, though this may limit our ability to schedule or complete your service.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our website or services after an update means you accept the revised policy.

If you have questions about this Privacy Policy or how we handle your information, contact us:

See also our Terms & Conditions.